What the tech should be doing if malwarebytes, antivirus etc can't detect it is copying your important data from the hard drive and reinstalling windows. Thanks for the replies, I do have malwarebites and up to date antivirus, the virus which got me was too new to register on either program.
Tech tried for an hour to 'fix' it then decided to do as you've said and re-install the software.
Hope the bill isn't too big tomorrow but to be honest I can't go without the laptop for any more time and will pay $$ to have it fixed overnight on a Friday!
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Yes it is, anyone remotely experienced in malware removal knows how to deal with these sorts of rogues, and it doesn't matter whether or not it's too fresh for the AVs to detect.
1) Run TDSS Killer 2) Run Rogue Killer 2) When it's done, cleanup with Malwarebytes Antimalware free version 30 mins at most..... Sounds like a variation of the 'microsoft' virus tool that was circulating in which case safe mode may not cut it.
I charge $100 per hour through my business or these same services but if the guy thinks it's going to take 5 hours he is either doing a complete reinstall or will charge you so he can learn how to remove the infection. I am not tech-savvy at all so called in a tech to fix it, he said it may take him up to 5 hours because it's a new virus. (BTW this will cost me $150p/h) Nope Mate your finished, The Feds are onto you.
Personally if it were me I would take the machine away and investigate off site and probably just charge $250 or so for reinstall of windows (depending on what that entailed) My laptop got a virus claiming to be AFP and locked the whole thing down!!! Seriously though, start her up in Safe mode & run a decent AV/mailware remover.
You will probably find the culprit running from your C:\Users\User name\App Data\Local\Temp Folder. Thanks for all the posts if it happens again I know where to go!
Giving that Folder a good clean out usually solves many mailware problems. He ended up charging me 2 hours which is awesome since he had it overnight on the weekend! Took me 30 minutes to clean my last one, and that was mainly for the post removal scans to make sure nothing else nasty was on there, however that could stretch out a bit if your primary HDD was a 3Tb with a lot of stuff on it.
+1 along with Col Peters suggested steps Yep I got caught, took me over a hour to find out how to do the fix and I was fortunate that the data had not been encrypted. Once you know what you are doing removing is a few minutes, but its never safe it leave it at that, the guy may have taken some extra time to make sure the PC was clean, in my experience there's almost Great thank you it worked a treat :) I followed you links.
So for the people who have no idea and come here because they are desperate, if you are lucky like i was and it didnt encrypt my data (not sure if this was luck or because i pulled all internet and power connections instantly and then loaded up in safemode and did a virus scan with AVG) First F8 to get into safe mode while booting (tap just like already mentioned), then do a virus scan (3 hours later) threat spotted by AVG amongs 2 other smaller threats.
My laptop got a virus claiming to be AFP and locked the whole thing down!!! First thing you can try is to click the start menu and in the search box type "System restore", then launch the system restore app and see if you are able to restore your computer back to a previous date when you weren't infected.
I am not tech-savvy at all so called in a tech to fix it, he said it may take him up to 5 hours because it's a new virus. (BTW this will cost me 0p/h) 0 per hour for virus removal is extremely greedy on their part.
If you can't even get into Windows at all, try safe mode. Keep pressing F8 over and over until you get a menu come up (don't hold F8 down, just keep tapping it for about 20-30 seconds after you've turned on the computer), then choose Safe Mode. If that fails, find a mobile tech from your local newspaper, usually these guys charge -50 per hour and they will come to you.